Our Customer Experience Strategy 2021-2025
In 2017, the City launched the Customer Service Plan 2017 – 2020; a publicly available document which included the City’s Customer Charter. From 2018 to 2020, the Customer Service Team implemented the actions set out in that plan and improve our customer experience across the board. The purpose of the Customer Experience Strategy 2021-2025. is to build upon the achievements from the Customer Service Plan and set a clear vision for creating customer value at the 91ÊÓƵAPP¹ÙÍø from 2021 onward. This strategy outlines goals and includes actions on how the City will deliver Strategic Community Plan and Corporate Business Plan outcomes.
Read the strategy here
