Rates Payment Options

The various rates payment options available to pay your rates: online, telephone, Bpay, in person, mail, direct debit or at any Australia Post agency.

Pay Online

Pay online with Mastercard and Visa Card

Make a                                             

Pay by telephone

Phone BPoint on 1300 276 468.

Please use the Biller Code 312686 and your reference number.

Note: Only Mastercard and Visa Card accepted.

Bpay

Contact your participating financial institution to make a payment from your nominated account. Please use the Biller Code 312686 and your reference number.

Note: Credit Card payment is not available with this option.

Pay in person 

Payment can be made by cash, cheque or EFTPOS (including credit card) on presentation of your rates notice INTACT to:

  • 91ÊÓƵAPP¹ÙÍø Office
  • Mullewa Office

Payment can also be made at Australia Post Office.

Note: Credit Card payment is not available with this option.

Pay by mail


Make cheques payable to the 91ÊÓƵAPP¹ÙÍø, and crossed ‘Not Negotiable’. Complete and insert cheque and this payment slip only. The top portion of the notice should be retained as your record. No receipt will be issued.

Direct debit

With your permission, this arrangement plan allows your bank to transfer agreed amounts to City for your rates payment. To have an arrangement plan you need to:

  • Have a cheque or savings account
  • Complete the direct debit application form and return to council

RA01 - Direct Debit Request - Rates is available from our Online Forms page

Alternatively, you can request an application form by speaking to a City Rates Officer on 9956 6600.

Special arrangements

With special arrangements you agree to pay the City on a weekly, fortnightly or monthly basis.  To have an arrangement plan you need to:

Alternatively, you can request an application form by speaking to a City Rates Officer on 9956 6600.

Financial Hardship Direct Debit

The Financial Hardship Direct Debit arrangement is only available for payment of rates on your principal place of residence. Applications must be accompanied by one of the following:-

  • Copy of a Centrelink Low Income Health Care Card in the applicants name.
  • Letter from a medical practitioner confirming applicant is suffering long term ill health and or a terminal illness.
  • Statutory Declaration stating circumstances of unemployment and signed by an authorised witness.
  • Letter from an approved financial counsellor supporting your claim to financial hardship.  Regional Alliance West Provides a free financial counselling service.  For further information visit

Complete the Financial Hardship Direct Debit form and return to the City with your letter supporting your claim.

If you are applying for Financial Hardship Direct Debit due to loss of employment please fill in a Statutory Declaration witnessed by an authorised person and attach to your application form. .